Guest Manager automates and simplifies guest communications for hotels, vacation rentals, and B&Bs by unifying conversations from Booking.com, Airbnb, Expedia, Vrbo, WhatsApp, SMS, and direct bookings into one AI-powered inbox accessible on laptop or mobile.

AI-powered responses, multilingual suggestions, and the eviivo Concierge help ensure timely, accurate replies even when hosts are not available. The Concierge draws content from the eviivo Suite, the property’s website (including FAQs), and other permitted sources to craft replies, with the ability to pause or modify scheduled messages as needed.

Hosts can schedule personalized communications along the guest journey with drag-and-drop email designs for email, WhatsApp, or SMS. From booking confirmations to check-in details, payment reminders, upgrades, and feedback requests, automation saves time while preserving hospitality.

The unified inbox includes auto-reconfirmations of OTA bookings, automated emails, and the ability to upsell services. It also supports guest profiles with GDPR-compliant data, Zapier integrations to CRM systems, and secure, contactless processes such as deposits, online registration, and check-in/out via SMS/WhatsApp/email. AI-suggested replies and quick responses speed up interactions across languages, while WhatsApp and SMS enable full two-way conversations.

Additional capabilities include rental agreements and e-signatures, enabling deep integrations within the eviivo Suite. The platform connects with OTA partners and marketing tools to deliver a complete, hospitality-focused guest engagement and operations solution.

Features & Benefits

• Unified Messaging Inbox: Manage all guest conversations from multiple channels in one AI-powered inbox.
• AI-Powered 24/7 Concierge: AI-generated responses enriched with content from eviivo Suite and your site to answer inquiries at any time.
• Automated Guest Communications: Schedule personalized messages across the guest journey (confirmations, payments, check-ins, upgrades, feedback).
• GDPR-Compliant Guest Profiles & CRM Integration: Store consent and regulatory data, enrich profiles with custom fields, and connect to CRM via Zapier.
• Rental Agreements & Contactless Operations: Create, customize, send, and manage rental agreements with e-signatures; enable deposits and contactless check-in/out via SMS/WhatsApp/email.