Cloudbeds is a cloud-based guest engagement software designed to enhance guest communication, satisfaction, and overall experience by providing tools for personalized messaging, digital check-in, upselling, and real-time feedback.

Key Features

Unified Communication Platform Centralizes guest communication across multiple channels.

• SMS, email, WhatsApp, Airbnb, Booking.com.
• Automated translations for international guests.

Digital Check-In Streamlines the check-in process with digital tools.

• Collects guest data and verifies identification.
• Provides digital keys and captures signatures.

Personalized Messaging Automates guest communication before, during, and after their stay.

• Customizable digital guestbooks.
• Integrated guest chat app.

Upsell Opportunities Offers tailored upsell options to guests.

• Digital marketplace for convenience purchases.
• Targeted promotions and packages.

Real-Time Feedback Tracks guest satisfaction and responds to feedback.

• Automated surveys and unhappy guest alerts.
• Guest feedback tracking.

Benefits

Enhanced Guest Satisfaction Improves guest experience through personalized services.

• Increases guest loyalty.
• Boosts positive reviews.

Operational Efficiency Streamlines communication and check-in processes.

• Saves time.
• Reduces manual tasks.

Increased Revenue Boosts revenue through upselling and targeted offers.

• Maximizes profitability.
• Enhances guest spending.