Product Overview

SiteMinder's Guest Engagement is a comprehensive solution designed to enhance the guest experience and boost revenue beyond room bookings. It offers tools for digital check-in, personalized upselling, and guest feedback collection, ensuring a seamless and enriched stay for guests. By centralizing communication channels, automating personalized messages, and providing app-free access to digital services, Guest Engagement empowers hoteliers to streamline operations and foster stronger relationships with their guests.

Features and Capabilities

• Engaging Emails
  • Craft impactful emails to communicate with guests from pre-arrival to post-departure.
  • Strengthen guest relationships to encourage repeat visits.
• Automated Email Scheduling
  • Set up automatic emails for each stage of the guest journey.
  • Free up valuable time for property management.
• Revenue Beyond the Room
  • Drive additional revenue through upselling opportunities.
  • Offer a limitless range of add-ons and services for guests to choose from before and during their stay.
• Personalized Offers
  • Impress guests with offers tailored to their interests, travel situations, and stay types.
  • Increase the likelihood of conversion with custom-made offers.
• Centralized Guest Communications
  • Consolidate various communication channels into a single platform.
  • Simplify the management of guest interactions across email, SMS, WhatsApp, and Airbnb.
• Online Check-in
  • Provide guests with a convenient way to check in online.
  • Features include simple ID upload, digital signature, and terms and conditions acknowledgment.
• Digital Directory
  • Replace outdated booklets with rich digital directories.
  • Easily updated in seconds and accessible via a QR code.
• Customized Surveys
  • Encourage satisfied guests to leave reviews on platforms like TripAdvisor or Google.
  • Help spread the word about their personalized stay experiences.
• App-free Access
  • Allow guests to access all services without the need to download an app.
• Rich Reporting
  • Gain insights into performance with simple yet thorough reports.
  • Understand what's working at a glance.
• Easy Subscription
  • Quickly and easily sign guests up to mailing lists.
  • Include tick boxes on every digital asset for seamless subscription.
• Built for Hoteliers
  • Get up and running swiftly with designs and functionalities tailored specifically for hoteliers.
• Over 20 Languages
  • Build rapport by communicating with guests in their native language.
  • Support for over 20 languages to cater to a diverse clientele.