Overview

govService enables digital services for residents and staff with combined online forms, workflow, and case management features that manage the requests important to your community. Transform government with easy-to-create and easy-to-manage digital services that empower residents and staff to:

• Create easily accessible self-service online forms
• Manage and track important community requests using one system of record
• Report with clear analytics that improve long-term outcomes

Outcomes

govService offers an array of out-of-the-box government digital services that drive collaboration between departments and teams.

REDUCE SERVICE COSTS Create online forms and workflows to reduce call center and in-person interactions. Use reports and analytics to measure and improve service outcomes over time.

ENCOURAGE RESIDENT INTERACTION ONLINE Design digital services to improve resident interaction. Connect users with the information they need, while making it easy to submit online requests and stay informed.

PROVIDE END-TO-END CITIZEN REQUEST MANAGEMENT Use one system of record to manage and track service requests. Keep residents up to date, and help staff quickly and effectively respond to resident needs.

EMPOWER STAFF TO BETTER SERVE THE COMMUNITY Enable non-technical staff to innovate digital services without burdening limited IT resources and budget.

Functionality

govService is a web-based, digital services solution built for the public sector for quick and easy creation of online processes. This low-code solution combines forms and workflow with a customer self-service portal that integrates with case management, creating a single view of requests using one system of record. govService can integrate with any 3rd-party system.

• Digitize any form or process
• Create a “one-stop shop” with a customer portal
• Transform the back office with a Staff Portal
• Streamline services with the Customer Service Hub
• Build and transform online services with Service Designer
• Connect third-party technology with Integration Manager
• Gain insights into data with Realtime Reporting