Overview

GovQA offers a finely tuned public records request management system that works across all departments and request types while putting time back in staff work day and money back in organizational budgets.

• Supported by the largest team of specialists in the industry, providing guided change management for ongoing satisfaction
• Secured with best-in-class data protections for confidence in confidentiality
• Scalable to keep up with evolving regulations and expanding responsibilities
• Simplified with automation tools to conquer escalating public records complexity

Outcomes

Improve the day-to-day with GovQA. Gain time and resources for other critical missions while reducing friction and risk with GovQA public records request software. Enhance experiences, outcomes, and civic engagement with modern tools to match requester expectations.

REDUCE WORKLOAD AND COSTS The easiest request to fulfill is the one that’s self-served. Automatically deflect or merge redundant requests and reduce volume by 20-60%, ensuring consistent responses. Cut down on chaos around high-impact events with easy “+Follow” button for trending topics.

AUTOMATE REPETITIVE TASKS With GovQA, access the best features for automation — custom-configured templates and workflows based on individual triggers for notifications, escalations, tracking, and oversight reporting — plus GovQA exclusive time-savers not available anywhere else.

INCREASE CYBERSECURITY Not all data in staff care is suitable for release to the public. GovQA is fully CJIS, HIPAA, NIST, and FISMA compliant, offering the highest level of protection for exempt and confidential data. Build public trust and mitigate risk with redaction “oops!” protection, fully defensible audit trails, and timely exchange of sensitive documents within a secure environment.

Functionality

From smart intake and vetting to records gathering, review, and redaction, to release and reporting, GovQA simplifies all aspects of request management. Replace manual processes, point solutions, and “first” solutions, with the powerful solution that gives time back to staff.

• Customer-centric public portals
• Estimates, invoicing, and payments
• Secure release with limitable links
• “Similar Request” alert and link
• Pinpointed workflows
• Email and video record processing