An all-in-one CX platform to delight customers and drive business growth

Make every conversation count

One Solution

• A simple, yet comprehensive CX platform that centralizes customer communications through one unified experience. Best of both worlds
• Our award-winning phone system + all the digital channels you need to connect with any customer, from anywhere AI for GoTo Connect
• Powerful solutions that deliver real, measurable value for improved efficiency, personalized service, and seamless interactions

100+ powerful phone features to power your business growth

A customizable softphone. Unlimited call routing. Powerful integrations. Advanced call routing with dial plan editor. Auto-attendants. SMS functionality. And more. GoTo Connect has everything you need to communicate with customers and make every conversation count, wherever that conversation takes place.

All the digital channels to connect with any customer, anywhere

Enable new digital channels and engage with more customers, faster, across Whatsapp, social, SMS, web chat, and more. Ensure you never miss a message and the ability for any of your team to pick up where another left off by centralizing all of these conversations into one, easy-to-use, shared inbox. With our customer experience software, you can even create personalized AI-powered SMS campaign in just a few clicks.

Let GoTo's co-pilot handle the hard work for you

GoTo Continues to make IT easy with our new virtual assistant, GoPilot, built directly into the admin interface. With deep links, quick deployments, and smart navigation, this fully integrated chatbot empowers your admin with more knowledge and control to streamline operations and increase self-serve capabilities. Ask questions and get answers within seconds to set up queries, support resources, demo videos, and much more.

Deliver outstanding customer experiences with data-driven insights

Uncover actionable insights and optimize customer experiences with analytics powered by AI for GoTo Connect. Our call transcription, summarization, and intelligence tools transform raw call data into data-driven strategies, ensuring every interaction drives customer satisfaction and business growth.

Make managing customer communications easy

GoTo Connect’s unified administration puts all the setup, controls, reporting, and monitoring within a single, easy-to-manage solution. Access all of your phone system and CX settings from one location, including dial plans, ring groups, chat queues, chat assistants, campaigns and more. Easily add, remove or make bulk configuration changes, manage your integrations, or deep dive into extensive reporting around your staff activity, customer interactions, or device health.