This integration allows for the seamless synchronization of call recordings, AI-generated summaries, and associated metadata from Gong directly into Planhat. The data is synced unidirectionally, providing Planhat users with near-instantaneous access to valuable customer conversation intelligence. The integration supports fully custom field mappings and configurations, enabling organizations to tailor the data flow to their specific needs. Setup requires authorization to create webhooks and API keys within Gong, and is activated on-demand by a Planhat Technical Account Manager.

Features & Benefits

• Call Data Synchronization: Syncs Gong call recordings, AI summaries, and metadata into Planhat as Conversations.
• Customizable Field Mappings: Allows for fully custom field mappings and configurations to suit specific business needs.
• Near-Instantaneous Sync: Ensures data is updated in Planhat quickly after being generated in Gong.
• Enhanced CRM Insights: Provides a centralized view of customer interactions within the Planhat platform.