Unify your resident engagement efforts with a single, centralized platform. Replace fragmented tools and siloed processes to make informing and engaging residents easier while offering a wide range of participation methods. Empower your team to collaborate seamlessly, gather actionable feedback, and confidently make data-driven decisions.
Vendor
Go Vocal (formerly CitizenLab)
Company Website
Go Vocal is a powerful community engagement software platform designed to unify resident engagement efforts. It replaces fragmented tools and siloed processes with a centralized hub that simplifies informing and engaging residents. The platform supports a wide range of participation methods and empowers public sector teams to collaborate seamlessly, gather actionable feedback, and make confident, data-driven decisions. Go Vocal is trusted by over 500 local governments and organizations, including cities like St. Louis, Lancaster, and Seattle, to manage complex public engagement initiatives. It offers tailored solutions for teams of all sizes—from small departments to enterprise-level organizations—ensuring successful community engagement across diverse projects.
Features
- Centralized Engagement Hub: Manage all community engagement projects in one place.
- Form Sync: Integrate offline responses into the online platform via automatic transcription.
- AI-Powered Analysis: Streamline feedback analysis to inform decision-making.
- Configurable Platform: Custom homepage layout, URL, content builder, and page designer.
- Smart Groups & Permissions: Advanced user management for large teams.
- Moderation & Reporting Tools: Dashboards, report builder, and email notifications.
- Document Annotation: Konveio integration for collaborative document review.
- ID Verification & Auto Translation: Enhance accessibility and security.
- Esri ArcGIS & Power BI Integration: Advanced data visualization and mapping.
- Flexible Registration & SSO: Seamless user onboarding and authentication.
Benefits
- Improved Decision-Making: Confidently make and communicate decisions backed by reliable data.
- Efficient Feedback Loops: Close the loop with residents, staff, and officials using automated reports and notifications.
- Scalable Solutions: Plans tailored to small teams or enterprise-wide deployments.
- Enhanced Public Trust: Transparent processes and inclusive participation methods.
- Time Savings: AI tools reduce manual analysis and streamline workflows.
- Customization & Support: Personalized onboarding, styling, and strategic advisory sessions.