The workspace built for devotion

Gladly Team gives every person on your team the helpdesk they need to deliver more personal, productive, and satisfying service at scale.

Built for customers, not tickets

Most helpdesks see people as tickets or problems to be solved. Gladly Team sees people as people. We tap into your systems to understand the customer’s context. We connect conversations across channels so customers never have to repeat themselves. Most of all, we give your team the tools to build devotion, not just close cases.

Key platform capabilities

Gladly Team brings every customer conversation into one place so your team works more efficiently to deliver experiences that drive devotion.

Context that follows the customer

Gladly resolves conversations autonomously while keeping full customer context intact. When your team steps in, they see the complete picture—delivering more personal, efficient service every time.

Recognize customers instantly

See every customer’s history, preferences, and relationships in one place so your team can personalize every conversation the moment they reach out.

Work smarter with Team Assist

From response drafting to real-time translation and conversation summaries, Team Assist gives your team the AI tools to deliver faster resolutions and more personal service—without sacrificing one for the other.

Use conversations to optimize service

Gladly Team gives you access to real-time and historical reporting across team members, channels, and conversations to uncover trends and improve service quality at scale.

Match customers with team members

Smart routing ensures customers connect with the best person for their needs, reducing handle times, improving resolution rates, and boosting customer satisfaction.

Additional features

Answers

Publish answers from your knowledge base across channels and languages to keep experiences consistent and efficient.

Payments

Drive more sales by accepting payments directly in messaging channels to keep customers where they are.

Task management

Collaborate with teammates or set reminders, keeping everything tied to the customer in one thread.