Gigs Operator is an advanced AI solution designed specifically for telecom businesses to revolutionize customer service and sales. Acting as a conversational assistant, Operator reduces customer service overheads by up to 95% through intelligent automation, multilingual support, and embedded UI components for self-service. It enables telecom providers to deliver instant, always-on support, streamline subscription management, and boost conversions with conversational sales.

Features

• AI for Telecom: Handles queries instantly with intelligent troubleshooting and resolution capabilities.
• Multilingual Support: Operates in 100+ languages, intelligently escalating complex or sentiment-sensitive cases to human agents.
• Conversational Sales: Suggests the perfect plan for users, performs KYC, and collects essential details—all within the chat interface.
• Embedded UI Components: Allows customers to self-serve directly in the chat for common tasks like plan changes or data top-ups.
• Subscription Management: Enables customers to buy roaming packages, add data, switch plans, and manage subscriptions effortlessly.
• Payments Assistance: Handles payment-related queries, updates card details, and checks payment statuses automatically.
• Always-On Support: Provides 24/7 assistance for troubleshooting, plan recommendations, and account management.
• Sentiment Analysis & Escalation: Detects complexity and customer sentiment to route cases to human support when needed.

Benefits

• Cost Reduction: Cuts customer service overheads by up to 95% through automation and self-service.
• Enhanced Customer Experience: Delivers instant, personalized support and plan recommendations in a familiar chat interface.
• Operational Efficiency: Reduces support volume and accelerates resolution times with AI-driven workflows.
• Revenue Growth: Boosts conversions by making plan purchases as simple as chatting with a friend.
• Global Reach: Supports 100+ languages for seamless international customer engagement.