Overview

Bandwidth's Genesys Cloud CX integration provides businesses with advanced voice solutions, supporting smooth migrations from on-prem to the cloud with minimal disruption. It offers enhanced call routing, AI-powered tools like conversational AI and voice authentication, and toll-free redundancy. Bandwidth also simplifies porting and number management with real-time software-driven capabilities. The solution enhances customer experience management, reduces costs, and centralizes SIP services for better flexibility and support.

Features and Capabilities

• Cloud-native integration for seamless voice services
• E911 compliance and advanced call routing
• AI/ML tools for call flow enhancement
• Redundant toll-free services for reliability
• Real-time number porting and management
• Cost-effective migration and support
• Global coverage in 65+ countries
• Integrated fraud prevention tools
• Scalability and flexibility for enterprise needs