Eliminate retention and expansion blind spots

• Get more granular and accurate retention and expansion forecasts with robust healthscores and a 360º view of every customer
• Take quick action on sponsor changes and other key risk factors with automated playbooks and workflows
• Provide your leadership with a single pane of glass with powerful dashboards that leverage all of your customer data

Scale efficiently by combining human and digital touch

• Give your customers the attention they deserve with engaging journeys that offer the perfect blend of human and digital
touch points
• Save your team hours of work, every week, with automated customer interactions that reach the right person at the right time
• Take the “reactive” out of your teams’ vocabulary by automating those repetitive tasks, allowing your team to focus on what
matters most

Turn customer success into a revenue machine

• Show revenue growth impact with customer success qualified leads (CSQLs) and utilize robust workflows to identify expansion opportunities and streamline account planning
• Predict renewals and expansions with better insights and AI-powered health scoring
• Focus on the right opportunities at the right time by prioritizing renewals that need action

Provide a clear path to your customer's success

• Create strategic and prescriptive action plans to showcase achieved customer goals
• Capture, track activity, and share progress on your customers’ key goals using Objective CTAs
• Identify the best actions for every customer risk or opportunity with AI-powered playbooks and best-practices

Focus your priorities to deliver on customer feedback and accelerate value and retention

• NLP supplies actionable insights and trends to understand what matters most based on VOC
• Precisely measure and understand customer health with a multi-dimensional feedback loop tracking sentiment, risk signals, NPS, engagement, and feature usage
• Product management tool integrations ensure customer feedback is the driving force behind your roadmap strategy

Let your Partners Help Drive Success

• Integrate channel and ecosystem partners into your customer success strategies through direct Gainsight access with flexible user permissions to exchange customer insights
• Get deeper insights and data inputs into customer health scores with contributions from partners
• Drive adoption of products and services in diverse markets where your partners have reach