Empower Your Customers to Self-Serve with Community.

Bring your self-serve resources and product best practices together in a single location to create powerful, personalized customer experiences that drive adoption, retention, and engagement.

Community Forums Take customer engagement to the next level with a lively community built to connect B2B users, share helpful tips, and get inspired. In-App Embeddables Give customers easy access to all relevant knowledge, updates, and best practices by offering highly contextual content right inside your product. Knowledge Base Transform your traditional support portal into a frictionless self-service experience powered by your help content and user-generated content. Product Feedback & Ideation Build a more customer-centric product by centralizing all your customer feedback, collecting product ideas, and sharing insights with your team. Product Communication Keep customers informed and updated about new product developments, releases and updates to your roadmap. Groups & Events Foster more meaningful relationships by creating interest-based user groups and promoting customer events.

Robust Community Insights That Demonstrate ROI

Track community activity and watch as your community gives you real-time insights into product satisfaction, self-service resolution, engagement, and more! Connect community data to your Gainsight Customer Success for a complete 360° view of customer health.

Create Unparalleled Customer Experiences with Powerful Integrations

Simplify how customers find answers by integrating your tech stack and leveraging federated search making it easy to find content from other systems directly in your hub.