FX Guest Services

Respond to guest service requests and complaints promptly and efficiently through FX Guest Services. A web-based platform complemented with a mobile application, this solution allows managers and supervisors to assign and monitor their progress. Integrated with FX Front Desk, FX Front Office Management, and FortuneNext, FX Guest Services provides service request and complaint updates throughout your hotel property.

Features

Web & Mobile App Guest requests or complaints logged through a web or mobile app directed to the mobile app of the hotel staff Faster Allocation Automatically forward requests to relevant departments or manually assign tasks to a particular person Easy Communication Send the assignee all required information such as the request details, room number, and guest name Mobile Request Lodging Maintenance requests can be lodged on the go directly through the mobile app

Benefits

Service Requests at a Glance Executives can log guest requests in the cloud application and assign requests directly to the relevant departments for efficient service operations. Simple Service Request Creation Define the parameters of the service request, direct it to the relevant department or persons and alert them via mobile-app-based push notifications. Define Escalation Rules Define the time allocated for each service request and type and set up to five escalation levels in case a job is not completed within the set time. Instant Report Generation Accurate report generation for better analysis and easy decision making with an overview of top request and complaints, overdue reports, room stats and guest stats. Instant Notifications Push notifications for speedy communication Tracking Real-time progress track of service requests and time tracker for each task Streamlined Operations Easy setup of departments, users, and job categories Dashboard View Provides the daily statistics for requests received, completed and overdue