FX GeM by IDS Next offers a complete contactless guest journey, integrating seamlessly with other IDS Next solutions. It enhances guest experience through digital links and QR code scans, ensuring safety and efficiency while maintaining personalized service.
Vendor
IDS Next
Company Website
FX GeM
Tailor-made for the new normal, FX GeM incorporates social distancing and mobile engagement into one innovative solution which seamlessly integrates with FortuneNext, FX Front Desk, FX Front Office Management, and POS across all your properties. FX GeM will guide your guest throughout their journey, ensuring a hassle-free experience for you and your guests, eliminating human contact while retaining the value of a personalised touch.
Features
Complete Contactless Journey The entire guest journey can be guided through digital links and QR code scans, eliminating all touchpoints Accessible Through Any Device Unique links received via email or text accessible through any mobile, tablet or PC Synced with COVID Regulations Statutory declaration forms requesting guest’s health and travel details Integrated Feedback portal Guests can rate their experience and provide feedback through their own devices Steward Mobile App Notifies stewards of guests’ restaurant orders, allowing them to confirm guest orders and forward it to the kitchen in a contactless way.
Benefits
Touchless Check-In Guests can upload documents, place digital signatures, and check-in instantly through a QR code scan. Minimise the time spent in receptions and communal areas and grouping in communal areas. Device-Based Service Requests Guests can request housekeeping, room service, and concierge services through their devices. A simple and user-friendly interface provides an engaging and personalised experience while adhering to social distancing regulations. Digitised Restaurant Menus Guests can access the F&B menu by scanning a QR code, browse through and select items, and make payments. Automatic KOT generation provides a seamless dining experience while ensuring the safety of both staff and guests. Simple Check-Out Guests can initiate check-out with a simple click of a button and provide minibar consumption details as well. The automatically generated bill can then be digitally and securely paid. Instant & Contactless Seamless communication between the guests and the staff Hassle-Free & Safe Ensure a smooth experience for both the guests and the staff