Fullstory's Session Replay tool provides honest user feedback by capturing website and mobile app user sessions. It allows you to understand the full impact of user experience problems, including affected users and issue location, across all browsing sessions. Captured sessions instantly become data points you can trust and answers you can act on. See the “why” behind every “what” so you can best understand where and how to resolve friction. Drive adoption, engagement, growth, and retention by honing in on the digital experience issues that matter the most to your team. With easy implementation and an intuitive UI, your whole team can jump in right away. Tagless autocapture means you never have to worry about data points slipping through the cracks. GenAI automatically summarizes part of a user session with just one click, making it easier for teams to understand and share context. Customize privacy settings to capture what you need and mask what you don’t. Go beyond product analytics and see the behaviors behind the metrics, including tabbed browsing.

Features:

• Gain empathy at scale: Understand the full impact of user experience problems, including affected users and issue location, across all browsing sessions.
• Prove (or disprove) your hunches: Captured sessions instantly become data points you can trust and answers you can act on.
• Make changes at the first sign of trouble: See the “why” behind every “what” so you can best understand where and how to resolve friction.
• Understand the issues that impact key metrics: Drive adoption, engagement, growth, and retention by honing in on the digital experience issues that matter the most to your team.