Fullbay is a cloud-based shop management platform designed for heavy-duty truck and equipment repair businesses. It supports work order management, inventory tracking, billing, technician management, and customer communication. The system centralizes operational and financial processes to improve visibility and control across service workflows.

Key Features

Work Order Management Centralized handling of repair jobs from creation to invoicing.

• Digital work order creation
• Labor and parts tracking
• Status updates and documentation

Inventory Management Tracks parts usage and stock levels.

• Real-time inventory visibility
• Purchase order management
• Parts allocation to jobs

Technician Management Monitors workforce productivity and assignments.

• Time tracking
• Labor rate configuration
• Performance reporting

Estimates and Invoicing Supports pricing and billing processes.

• Digital estimates
• Automated invoice generation
• Integrated payment processing

Customer Management (CRM) Maintains customer and fleet records.

• Service history tracking
• Asset and vehicle records
• Communication logs

Fleet Maintenance Tracking Manages preventive maintenance schedules.

• Service interval tracking
• Maintenance reminders
• Equipment lifecycle history

Mobile Accessibility Provides access for technicians and managers.

• Mobile work order updates
• Remote status visibility
• Field service support

Reporting and Analytics Delivers operational and financial insights.

• Revenue and profitability reports
• Technician efficiency metrics
• Parts usage analysis

Benefits

Operational Transparency Provides visibility into shop performance.

• Real-time job tracking
• Centralized operational data

Improved Billing Accuracy Reduces errors in labor and parts charges.

• Automated calculations
• Integrated parts and labor tracking

Higher Technician Productivity Optimizes workforce allocation.

• Clear job assignments
• Performance measurement tools

Inventory Cost Control Minimizes stock discrepancies and shortages.

• Accurate parts tracking
• Purchase planning support

Enhanced Customer Service Improves communication and service history access.

• Detailed repair records
• Faster estimate and invoice turnaround

Scalable Cloud Deployment Supports multi-location operations.

• Centralized data management
• Secure remote access