Overview

StarRez Front Desk is a front-of-house module designed for residential communities and campus housing teams to streamline daily desk operations. It centralizes package handling, visitor check-ins, loaner key and resource management, and integrates ID scanning and reporting so staff can process arrivals, issue items, and monitor building activity efficiently. The module is configurable to fit local workflows and supports dashboards and reports that give visibility into guests, outstanding packages, and checked-out resources.

Features and Capabilities

• Package Management: Enables staff to receive, log, store and issue packages with status tracking and automated notifications for residents.
• ID & Guest Check-In: Resident ID scanning surfaces outstanding packages and automates guest check-in/check-out workflows to speed processes and improve accuracy.
• Key & Loaner Item Tracking: Track loaner keys and other resources, log who has what, and generate reports on overdue or issued items.
• Configurable Fields & Workflows: Custom fields, bulk editing and configurable screens let teams tailor the desk experience to their policies and terminology.
• Reporting & Dashboards: Prebuilt reports and dashboards show guest counts, packages pending, resource status and historical trends to support operational decisions.
• Role & Permission Controls: Staff permissions and role-based access help secure sensitive resident data and control who can issue keys or release packages.
• Integration with Resident Portal: Works with the StarRez resident portal and broader platform modules so resident records, bookings and appointments are synchronized.
• Staff Efficiency Tools: Designed for quick transactions at busy desks — scanning, quick search, and fast item issuance reduce queue times.
• Audit Trails & Accountability: Maintains logs of actions (who issued what and when), aiding accountability and dispute resolution.