Forecast® by Tideworks is a leading customer service portal designed specifically for marine terminals. It facilitates seamless communication between terminals and external stakeholders such as shipping lines, trucking companies, brokers, and other logistics partners. By providing terminal customers with one-stop access to vital cargo information, Forecast helps reduce customer service costs and improve gate turn times. Forecast is built to enhance planning and resource management, streamline gate transactions, and minimize inbound calls to the terminal. It serves as a centralized platform for cargo visibility, enabling terminals to operate more efficiently and deliver better service to their customers.

Features

• Web-Based Portal: Accessible online for easy deployment and use across stakeholders.
• Cargo Visibility: Provides real-time access to cargo status and location.
• Customer Self-Service: Reduces dependency on terminal staff by enabling users to retrieve information independently.
• Seamless Communication: Connects terminals with shipping lines, truckers, brokers, and other parties.
• Planning & Resource Management Tools: Supports better operational planning and allocation.
• Gate Transaction Optimization: Speeds up gate processes for improved throughput.
• Reduced Call Volume: Minimizes inbound customer service calls to the terminal.

Benefits

• Lower Customer Service Costs: Self-service access reduces the need for manual support.
• Faster Gate Turn Times: Streamlined transactions improve terminal flow and reduce delays.
• Improved Stakeholder Coordination: Enhances communication across the supply chain.
• Operational Efficiency: Better planning and visibility lead to smarter resource use.
• Scalable Solution: Suitable for terminals of all sizes and adaptable to evolving needs.
• Enhanced Customer Experience: Provides users with timely, accurate cargo information.