FLS MANAGEMENT INSIGHTS is an advanced analytics tool designed to extract valuable data from your Field Service Management (FSM) system. It provides insights into your processes, enabling fact-based management and continuous optimization of field service operations. The tool helps recognize potential improvements, increase productivity, reduce costs, and enhance customer loyalty.

Features

• Data Extraction: Gathers data from FLS VISITOUR for comprehensive analysis.
• KPI Monitoring: Provides real-time monitoring of key performance indicators (KPIs) through dashboards and reports.
• Custom Dashboards: Allows the creation of custom dashboards for personalized insights.
• Automated Alerts: Sends notifications when predefined values are exceeded.
• Detailed Reporting: Offers detailed reports on field service operations, including productivity, CO2 savings, service costs, and SLA fulfillment.
• Integration: Compatible with all common BI programs and supports web-based access without prior software installation.

Benefits

• Measurability: Makes service processes measurable and transparent.
• Accurate Data: Provides a single source of truth for strategic decisions.
• Visibility: Offers an overview of all key figures for better process visibility.
• Effective Control: Helps manage teams and services more effectively.
• Up-to-Date Information: Ensures data is regularly updated for accurate insights.
• Optimized Reporting: Delivers targeted reports for various stakeholder requirements.