Flexperto offers a comprehensive communication solution designed to empower sales and service teams by combining advanced technology with human expertise. As the European market leader for online consulting software, it enables organizations to deliver exceptional customer experiences, improve customer retention, and increase close rates and overall efficiency. The platform is 100% compliant, made and hosted in Germany, and certified with ISO 27001, IDW PS 951, IDW PS 880, and TOM Audits (DSGVO), ensuring high data security and adherence to privacy regulations. It supports over 1 million online consultations entirely without downloads or plugins, leveraging WebRTC technology for seamless browser-based video chats. Flexperto facilitates intelligent customer interactions by supporting both online and offline consultations and adapting to customer preferences. It provides advanced analysis and feedback tools for continuous process optimization and can be individually adapted and whitelabelled to align with corporate identity. With an intuitive interface and REST API, it offers flexible integration options into third-party systems like CRMs. The solution is designed for comfort for both customers, who can start video chats directly in their browser, book appointments easily, and share documents smoothly, and employees, who benefit from centralized communication, integrated video chat and e-signature, an intuitive UI, and optimized time management through automation.

Features & Benefits

• Intelligent Customer Interactions
  • Supports online and offline consultations and adapts to customer preferences.
• Analysis & Feedback Tools
  • Provides advanced analysis and feedback tools for continuous process optimization.
• Personalized Branding
  • Individually adaptable to your needs and whitelabelled to your corporate identity.
• Flexible Integration Options
  • Features an intuitive interface and REST API for easy integration into third-party systems.
• Customer Convenience
  • Ensures a comfortable experience for customers.
  • 100% browser-based: Video chats can be started directly in the browser – no downloads or installations necessary
  • Simple and intuitive: A user-friendly interface that enables customers to contact you without any detour
  • Direct appointment booking: Using an individual profile link, your customers can easily make appointments whenever it suits them
  • Smooth interaction: Easy sharing of documents and screen content during the conversation for clear and effective communication
• Employee Efficiency
  • Optimizes workflows and communication for employees.
  • Centralized customer communication: All interaction channels – from appointment scheduling to postprocessing – bundled in one place
  • Single-source solution: Integrated video chat and e-signature functions for a smooth process from initial contact to contract conclusion
  • Intuitive user interface: A self-explanatory and user-friendly platform that is quick to learn and easy to use
  • Optimized time management: Automated planning and follow-up tools that allow your employees to focus on the most important thing – the customers
• Consultation Check & Sales Opportunities
  • Transforms customer feedback into actionable insights and sales opportunities.
  • Detailed customer feedback: Receive precise feedback on advisory meetings – from prospects and customers
  • Improved consulting quality: Use direct feedback to continuously optimize the performance of your consultants
  • Insights for strategic decisions: Identify trends and areas for action based on detailed customer evaluations
  • Predict sales opportunities: Analyze untapped potential through in-depth insights into every customer interaction
• AI-Supported Transcriptions
  • Leverages AI to automate conversation transcription and analysis.
  • Save valuable time through automation: Convert conversations into text and save valuable time with automatic transcription
  • Focus on the essentials: Thanks to intelligent summaries and clearly defined action steps, there is more room for your core competencies
  • Targeted analysis: Identify sales-relevant content and use it for strategic decisions
  • Customer-oriented reporting: Create reports that help you to better understand your customers’ needs and tailor your advice accordingly
• Convenience for IT & Management
  • Provides seamless integration, robust security, and branding options for IT and management.
  • Smooth system integration: Interfaces that ensure seamless integration into existing IT landscapes such as CRM systems
  • Data security and compliance: Ensuring the highest security standards and full compliance with data protection regulations
  • Individual branding: Customization options that allow the platform to be seamlessly integrated into your corporate design
  • Expert support: Access to our experienced Customer Success Team, who are always on hand to assist you