Techinline FixMe.IT is a remote support software solution that enables IT professionals and helpdesk technicians to connect to, control, and manage remote desktops over the internet. It supports both on-demand and unattended access, allowing technical support teams to resolve issues, transfer files, and manage multiple sessions securely from any location. The software is designed for ease of use, quick setup, and robust security, making it suitable for businesses and individuals needing reliable remote assistance.

Key Features

Instant Remote Access Connect to remote desktops in just a few steps.

• Initiate sessions via web browser or standalone application
• Works through firewalls, proxies, and NAT environments

Unattended Access Configure and manage unattended computers or servers.

• Control remote machines without user presence
• Group and organize unattended devices for easy management

File Transfer Transfer files securely between local and remote machines.

• Supports drag-and-drop and copy-paste methods
• No size restrictions on transferred files

Multi-Session Management Handle multiple remote sessions simultaneously.

• Switch between sessions with a single click
• Manage several clients or computers at once

Session Recording and Reporting Record sessions and generate detailed activity logs.

• Video session recording for auditing and training
• Exportable logs for compliance and review

Custom Branding and Integration Personalize the support interface.

• Add company logo, text, and fonts
• Integrate service page into your website

Security Industry-standard encryption and privacy controls.

• 256-bit SSL encryption for all communications
• GDPR and HIPAA compliance options

Benefits

Efficient Technical Support Resolve IT issues quickly and minimize downtime.

• Instant connection reduces wait time for support
• Supports both attended and unattended scenarios

Cost-Effective Solution Affordable pricing with no hidden fees.

• All-in-one plans suitable for various business sizes
• Free trial and money-back guarantee

Enhanced Security and Compliance Protect sensitive data during remote sessions.

• Encrypted connections prevent unauthorized access
• Compliance with major data protection regulations

Scalable for Teams and Organizations Adaptable for single users or large IT departments.

• Multi-session and device management features
• Custom branding supports organizational identity