Differentiate your Fixed Broadband (FTTx) services for home and enterprise

As you roll out your latest Fixed Broadband services to respond to high consumption of consumer and enterprise OTT, VR, AR and hi-definition streaming video services, it is critical to maintain high performance and 100% availability of the underlying fiber network and the broadband service. Fiber cable cuts are one of the largest causes of network outages worldwide and can cause 30 min downtime per incident. Mycom’s Fixed Broadband (FTTx) Assurance Solution considers all the challenges faced by CSPs in rolling out and maintaining Fixed Broadband services. It prevents loss of critical public services, customer churn, and negative sentiment.

Proven MTTx reduction and dollar savings

Mycom’s Fixed Broadband (FTTx) Assurance Solution has reduced up to to 80-90% reduction in incident (for example, fiber cuts) handling and up to 90-100% reduction in alarm handling time at large Tier 1 CSP. Its workflow automation (closed loop) yielded millions of dollars in savings per year. The CSP achieved up to to 50-60% MTTR improvement for wireline access, resulting in up to 90% reduction in customer complaints. Up to 600K+ person hours were automated.