Overview

The Bandwidth Five9 Integration enables users to enhance their contact center capabilities with Bandwidth’s robust, secure, and reliable voice network. This integration streamlines migration and optimizes call quality, providing seamless management through a unified platform. The solution is designed for organizations seeking scalability, flexibility, and enhanced customer experience (CX) tools, including AI and advanced security features.

Features and Capabilities

• Redundant Voice Network: 5x redundant network for uninterrupted call performance
• Centralized Telecom Management: Simplified integration with unified voice services
• Advanced Security: Integrated AI, security, and call verification tools
• Flexible Integration: Works with UCaaS, AI, and other solutions
• Drag-and-Drop Call Management: Visual Builder for easy call flow creation
• 24/7 Support: Access to dedicated resources for troubleshooting and assistance
• Smooth Migration: Parallel SIP trunking ensures no disruption during transition
• Customization: Tailored to meet specific business needs across different industries