FIS Touch-CX provides a holistic ecosystem for managing all customer communication needs, addressing the complexities of customer preferences and the challenges of maintaining clear, consistent, and effective communication across diverse touchpoints. This centralized platform helps organizations engage customers across every channel, ensuring a consistent brand voice and an exceptional experience. Its stackable design allows businesses to build a customized customer communication management (CCM) environment at their own pace, integrating various solutions to meet specific requirements. The platform transforms potentially frustrating experiences, such as the card fraud journey, into seamless interactions that help maintain customer spending levels and build loyalty. By breaking down communication silos, Touch-CX enables the creation of uniform and consistent omnichannel communications, significantly improving the overall customer journey. It also helps reduce operational costs and frees up valuable resources by serving as a single source for all customer communication management, while enhancing the customer experience through automated and personalized communications.

Features & Benefits

• Centralized Communication Management
  • Manages all customer communications from a single platform, ensuring a consistent brand voice and experience across all touchpoints.
• Enhanced Customer Experience
  • Automates and personalizes communications to provide timely and desired experiences, fostering loyalty and enriching data for contextual content.
• Fraud Journey Transformation
  • Turns frustrating card fraud dilemmas into seamless experiences, helping maintain spending levels and build customer loyalty.
• Operational Cost Reduction
  • Decreases costs and frees up valuable resources by consolidating all customer communication management into a single source.
• Modular & Customizable Design
  • Offers a stackable design with a range of modules that can be customized and combined to build a tailored customer communication management environment.
• Print and Mail Optimization
  • Optimizes print production and mailing services with state-of-the-art manufacturing to create a better customer experience.
• Card Production Modernization (CardPro)
  • Differentiates and modernizes card production with advanced personalization and fulfillment capabilities beyond basic reporting.
• Comprehensive Communication Modules
  • A suite of integrated modules to manage various aspects of customer communication and engagement.
  • Panorama
  • Design Studio Services
  • Insight Messaging
  • eDelivery
  • OnDemand
  • Composition
  • Return Mail
  • Analytics
  • Real-Time Alerts