FIS Premium Payback is a revolutionary point-of-sale (POS) loyalty program designed to transform how cardholders redeem their reward points. It directly addresses the customer desire for simple, immediate redemption by allowing points to be used as currency for purchases at checkout, whether in-store, online, or at the fuel pump. This system benefits both cardholders, who gain clear, instant savings, and businesses, who can boost spending and attract new customers. By integrating loyalty redemption directly into the payment process, Premium Payback significantly reduces checkout friction and aligns loyalty programs with modern customer expectations. It also provides opportunities for creative promotional strategies, strengthening brand engagement. The effectiveness of the program is evidenced by high customer satisfaction, with 88% of enrolled customers rating their experience as "good" or "very good," 49% redeeming points two or more times in a year, and a reported 35% increase in customer spending. It helps financial institutions increase card usage and loyalty by demonstrating real value, while enabling merchants to drive incremental revenue through higher spending per transaction. The system eliminates redemption hassles by displaying offers automatically when customers pay with their card, requiring no separate sign-ups or apps. Furthermore, Premium Payback offers insightful analytics and payments flexibility, as demonstrated by its successful implementation with leading pharmacy chains like Walgreens, helping them broaden reach and attract more customers to their rewards programs.

Features & Benefits

• Instant Point Redemption at POS
  • Allows cardholders to use reward points as currency directly at checkout for in-store, online, or at-the-pump purchases.
• Enhanced Customer Loyalty
  • Delivers real value to cardholders, providing a compelling reason to consistently choose their card.
• Streamlined Redemption Process
  • Eliminates redemption hassles by automatically displaying offers when customers pay with their card, requiring no separate sign-ups or apps.
• Increased Revenue & Spending
  • Helps merchants boost spending per transaction and drives more card usage for financial institutions.
• Insightful Analytics
  • Provides valuable data for understanding program performance and customer behavior.
• Payments Flexibility
  • Offers adaptable payment options to suit various retail and online environments.
• Proven Customer Engagement & Satisfaction
  • Achieves high satisfaction rates (88% good/very good), frequent redemptions (49% 2+ times/year), and increased customer spending (35%).