FIS® CBK is a comprehensive dispute management solution designed to relieve financial institutions, acquirers, and merchants of the repetitive and time-consuming tasks associated with managing payment disputes and chargebacks. With a significant volume of payment issues impacting the entire payments chain annually, organizations often find their staff mired in manual processes, leaving little time for customer care and informed decision-making. FIS CBK addresses this challenge by bringing the power of robotic process automation (RPA) to bear, significantly reducing redundant dispute management activities. This enables smarter decisioning, lowers processing costs, and ultimately improves the overall customer experience. The highly configurable solution integrates easily with existing systems and third-party services such as Visa Claim Resolution and Mastercom, ensuring seamless operation within diverse payment ecosystems. For institutions preferring to outsource their dispute management, FIS CBK offers a convenient and efficient Hosted Solution, where all technical operations, monitoring, maintenance, and PCI compliance are handled by FIS, allowing clients to focus on critical decisions from any location with peace of mind regarding data security.

Features & Benefits

• Comprehensive Dispute Cycle Support
  • Provides end-to-end support for the entire dispute management lifecycle, ensuring all stages are covered efficiently.
• Centralized Claims Activity
  • Offers powerful deadline tracking, rule validation, and automation, consolidating all claims activity in a single location for enhanced control over chargebacks.
• Time and Cost Savings
  • Significantly reduces the number of manual activities that typically slow down dispute management processes and drive up operational costs.
• Enhanced Customer Service
  • Shifts staff focus from administrative details to proactively solving problems for customers, improving efficiency and satisfaction.
• Hosted Solution Option
  • Delivers a convenient and efficient outsourcing option for dispute management processes, handling all technical operations, monitoring, maintenance, and PCI compliance.