FIS Agentic AI Solutions are designed to transform the customer experience for bankers by providing an AI-driven personal assistant in every meeting. As a leader in banking technology, FIS developed this solution to combine the value of human interaction with the efficiency of artificial intelligence. The system utilizes a range of different AI agents that work in harmony to automate tedious processes, allowing bankers to fully engage with their customers. This agentic AI solution aims to enhance customer experiences, save time, increase revenue, and reduce operational risks. It helps unlock banker potential by streamlining workflows, increasing accuracy, and ensuring compliance, all while maintaining a customer-centric focus. By automating data entry and summarizing client needs, it enables bankers to provide optimal customer experiences, reduce human errors in processes like deposit origination, and drive revenue through timely, relevant recommendations. Ultimately, FIS Agentic AI technology seeks to improve both job satisfaction for bankers and overall customer satisfaction by facilitating more meaningful interactions, reducing manual tasks, and increasing cross-selling opportunities.

Features & Benefits

• AI-Powered Personal Assistant
  • Acts like a personal assistant in every meeting, leveraging a range of AI agents to automate tasks and allow bankers to fully engage with customers.
• Automated Process Streamlining
  • Automates tedious processes like data entry, leading to faster, more accurate deposit origination and overall workflow efficiency.
• Enhanced Customer Experience
  • Enables bankers to provide optimal customer experiences by focusing on direct interaction rather than manual notetaking or screen time.
• Error Reduction & Compliance
  • Increases accuracy and ensures compliance by reducing human errors through automated data entry and streamlined workflows.
• Revenue Generation & Cross-Selling
  • Provides banking-specific AI recommendations by summarizing client needs, driving revenue and increasing cross-selling opportunities.
• Improved Banker Performance & Satisfaction
  • Reduces manual tasks, empowers more meaningful customer interactions, and contributes to higher job satisfaction for bankers.