Fin is a fully configurable AI agent system designed for customer service automation. It enables organizations to automate customer support interactions across multiple channels—including email, live chat, phone, SMS, and social media—by delivering accurate, context-aware answers and resolving complex queries. Fin integrates seamlessly with existing helpdesk platforms, is powered by a patented AI engine, and provides tools for continuous optimization, reporting, and customization without requiring code. The system supports multilingual interactions and advanced knowledge management, allowing businesses to scale support while maintaining quality and efficiency.

Key Features

AI-Powered Customer Service Automation Automates customer support with high accuracy and context awareness.

• Handles queries across live chat, email, phone, SMS, and social channels.
• Supports 24/7 customer engagement and resolution.

Fully Configurable No-Code Platform Allows support teams to customize and optimize the AI agent without technical expertise.

• No-code interface for configuration and management.
• Customizable tone of voice, workflows, and escalation policies.

Advanced Analytics and Reporting Provides actionable insights to monitor and improve support quality.

• Performance dashboards, holistic and custom reporting.
• AI-powered suggestions and topic analysis.

Multilingual and Real-Time Translation Supports over 45 languages for global customer bases.

• Automatic language detection and translation.
• Content targeting based on customer attributes.

Integrated Knowledge Management Centralizes support content and enables dynamic, multi-source answer generation.

• Knowledge hub for public and private sources.
• Automated content updates and gap analysis.

Testing and Optimization Tools Ensures continuous improvement of AI responses.

• Batch testing, answer inspection, and audience testing.
• Real-time monitoring and feedback loops.

Seamless Helpdesk Integration Works with major helpdesk platforms and custom channels.

• Integrates with Zendesk, Salesforce, HubSpot, and more.
• Fast setup and compatibility with existing workflows.

Complex Task Automation Handles advanced support tasks such as refunds or order cancellations.

• Natural language task descriptions.
• Human oversight for critical actions.

Personalization and Data Connectivity Delivers tailored responses using external data sources.

• Connects with systems like Stripe, Shopify, and Statuspage.
• Personalized answers based on customer data.

Benefits

Reduced Support Costs Automates high volumes of customer interactions, lowering operational expenses.

• Pay-per-resolution pricing model.
• Reduces need for human agents on repetitive tasks.

Improved Customer Experience Delivers fast, accurate, and consistent support at scale.

• High resolution rates, even for complex queries.
• 24/7 availability across all channels.

Scalability and Flexibility Easily adapts to changing business needs and support volumes.

• Supports rapid deployment and scaling.
• Customizable to fit unique organizational requirements.

Continuous Performance Improvement Leverages AI-driven insights to optimize support quality over time.

• Ongoing suggestions and analytics.
• Regular updates and enhancements from AI research team.