Overview

Totalmobile’s Field Workforce Management solution, part of the Field First platform, is a cloud‑based SaaS designed to empower organisations to manage, optimise, and streamline their mobile and field workforce operations. The platform integrates workforce rostering, dynamic scheduling, shift pattern design, and real‑time monitoring into a single solution, enabling efficient operational planning and execution. By providing workforce self‑service, managers can reduce administrative workload while employees gain visibility and control over their schedules. Totalmobile also supports cost management, compliance tracking, and advanced reporting, helping organisations improve operational efficiency, enhance staff engagement, and deliver superior service outcomes. Its mobile-first approach ensures that field staff can receive, update, and communicate work information instantly, bridging the gap between office planning and on-the-ground execution.

Features and Capabilities

• **Workforce Rostering: **Comprehensive rostering tools allow full management of shift patterns, allocation of staff, skill-based assignments, and cost control. Employees can view, adjust, and request changes to their schedules through the mobile app, enhancing engagement and reducing absenteeism. The system also supports long-term planning and ensures continuity of operations.
• **Dynamic Workforce Scheduling: **Real-time, automated scheduling helps organisations assign work based on staff availability, location, skills, and demand. Operational dashboards provide live insights, enabling managers to quickly reallocate resources and respond to changing field conditions, improving service delivery and operational efficiency.
• **Shift Pattern Design: **Advanced tools support expert-driven shift pattern creation that balances operational requirements, employee well-being, and cost efficiency. Forecasting and planning features enable organisations to anticipate workforce needs, reduce overtime, and maintain compliance with labor regulations.
• **Mobile Workforce Support: **Field staff have full access to schedules, job details, route guidance, and internal communications via mobile devices. This ensures real-time task updates, faster response times, and improved coordination between field and office teams, increasing productivity and service quality.
• **Cost Control and Reporting: **Integrated reporting tools track labour costs, resource utilisation, and service metrics. Managers can generate detailed reports to analyse workforce performance, identify inefficiencies, and make data-driven decisions that optimise operations and reduce operational costs.
• **Self-Service and Engagement: **Employees can manage personal schedules, submit availability, and communicate with managers directly through the app, fostering autonomy, engagement, and accountability.