Get productivity and field service excellence at your fingertips

Elevate your field operations with advanced tools and technologies

In today’s fast-paced business landscape, it is crucial that manufacturers shift their approach from a reactive stance to a proactive strategy. At Tavant, we understand the evolving dynamics of field service operations. By harnessing the power of connected technologies, analytics, and AI/ML, we’ve developed a field service management solution that empowers organizations to thrive in this new era. With our comprehensive solution, field service teams gain access to actionable insights and a 360° view of their customers, machines, and field technicians to make informed decisions, streamline processes, and optimize productivity. Our solution equips your teams with the tools they need to proactively address issues, predict maintenance needs, enhance customer experience, and drive revenue growth.

Features

Technician management and monitoring

Efficiently manage and monitor your field service technicians with real-time insights, performance tracking, and streamlined coordination.

Work order creation

Create and manage work orders seamlessly. Streamline the process, assign tasks, and track progress, ensuring efficient and timely service delivery.

Vehicle location tracking

Track the location of your vehicles in real-time. Enhance efficiency, optimize routes, and improve response times for superior customer service and operational effectiveness.

Scheduling and order management

Effortlessly schedule and manage orders for your field service operations. Optimize resource allocation, streamline workflows, and ensure timely execution for exceptional service delivery.

Route optimization

Maximize efficiency and minimize travel time. Utilize advanced algorithms to optimize routes, reduce fuel costs, and enhance technician productivity, resulting in streamlined operations and improved customer service.

Real-time updates on job status

Stay informed with real-time updates on job status. Our solution provides instant visibility into progress, enabling effective coordination, prompt decision-making, and exceptional customer communication.

Access to knowledge repository

Access a comprehensive knowledge repository with essential information, manuals, and troubleshooting guides, empowering technicians with instant information on valuable resources for efficient problem-solving and service excellence.

Parts and inventory management

Efficiently manage parts and inventory for your field service operations. Enable accurate tracking, replenishment, and optimization of stock levels, so that technicians have the right parts at the right time for seamless service delivery.

Customer portals

Enhance customer engagement and satisfaction with our portals designed specifically for field service operations. Enable self-service options, provide real-time updates, and facilitate seamless communication for a personalized and transparent customer experience.

Machine failure prediction

Leverage the power of machine learning and predictive analytics for field service operations. Detect patterns, analyze data, and predict machine failures, enabling proactive maintenance and minimizing downtime for optimized operational efficiency.

IoT and analytics

Capture real-time data, gain actionable insights, and optimize operations for improved productivity, cost-efficiency, and superior customer service.

Integrated service lifecycle management

Streamline your field service operations from service request to resolution, optimize workflows, enhance collaboration, and deliver exceptional customer experiences for sustainable business growth.

Benefits

Contactless service

Ensure safety and convenience with contactless service for your field operations. Leverage our services to minimize physical interaction, enable remote diagnostics, and provide a seamless, touchless experience for both technicians and customers

Manage operations on-the-go

Effortlessly manage field service operations on-the-go with our mobile solution. Access critical information, assign tasks, track progress, and communicate with your team in real-time, empowering you to stay productive wherever you are

Make actionable decisions

Make informed and actionable decisions for your field service operations with our solution. Leverage real-time data, analytics, and insights to optimize resource allocation, improve efficiency, and drive continuous improvement in your service delivery

Intelligent maintenance

Unlock the power of intelligent maintenance with AI and predictive analytics to proactively identify your maintenance needs, optimize equipment performance, and minimize downtime