ServiceNow Field Service Management (FSM) is a comprehensive software solution designed to modernize and streamline field service operations. It leverages AI and automation to optimize scheduling, empower technicians, and improve overall service delivery efficiency.

Key Features

Now Assist for Field Service Management AI-powered productivity enhancement

• Accelerates productivity with generative AI experiences
• Improves service quality and efficiency

Field Service Marketplace Contractor collaboration and management

• Enables quick work assignment to contractors
• Facilitates creation of a Contractor Marketplace

Schedule Optimization Automated resource allocation

• Improves productivity across field resources
• Automates scheduling for efficient work distribution

Benefits

Empowered Workforce Enhanced productivity and efficiency

• Uses AI to scale resources and upskill teams
• Reduces manual effort and simplifies processes

Optimized Operations Streamlined scheduling and dispatch

• Automates work orders and improves work planning
• Assigns jobs based on territories, priorities, and skills

Improved Service Delivery Enhanced visibility and consistency

• Provides end-to-end visibility of work orders, tasks, and teams
• Reduces truck rolls and eliminates silos between field and customer service