Overview

Totalmobile Field Service Delivery is a SaaS field service management solution designed to streamline how organisations plan, dispatch, and deliver services. It enables dynamic scheduling of work, mobile access to job details, real-time data capture, and workforce safety features like lone worker protection. The platform boosts workforce productivity, ensures service compliance, and enhances operational control for teams working outside the office.

Features and Capabilities

• **Dynamic Scheduling & Workforce Allocation: **Enables automatic and real-time scheduling of jobs to available field staff. Adjusts schedules dynamically to respond to changes or emergencies and maximises resource utilisation. Operational dashboards give visibility into job progress and status.
• Mobile Working: Frontline workers access all job details and required information via mobile devices. Staff can capture data on site, manage workflows with guided steps, and sync with back-office systems even offline.
• **Data Capture & Reporting: **Collects service data digitally, eliminating forms and manual processes. Includes photos, signatures, and notes, with automatic updates to back-office systems. Reporting tools generate detailed operational insights.
• **Lone Worker Protection: **Provides safety tools and alerts for lone or remote workers. Features direct alerts to 24/7 Alarm Receiving Centres (ARC), GPS locating, and managed device support to ensure staff safety in the field.
• **Service Compliance: **Ensures guided job workflows enforce standards and compliance at the point of service. Smart forms and process controls help meet regulatory requirements and quality benchmarks.
• **Operational Control & Dashboards: **Interactive dashboards provide planners and managers with live insights into service delivery, job performance and workforce activity, to inform operational decisions.
• **Integrated Field Service Approach: **Part of the broader Totalmobile Field First platform, integrating work order, asset and workforce management to provide a unified field service solution.