Project a new level of professionalism

Workiz Call Masking ensures privacy and professionalism by hiding real phone numbers during client-technician interactions. It replaces caller IDs with your business number, routes callbacks intelligently, and records conversations for quality assurance. This feature helps businesses maintain control over client relationships and improve service standards.

Features

• Caller ID Override: Display your business number instead of personal numbers to clients.
• Smart Callback Routing: Automatically route client callbacks to the correct technician for 24 hours.
• Call Recording: Monitor and review calls for training and service quality improvement.
• Job-Linked Extensions: Assign unique extensions per job for easy client-tech communication.
• Privacy Protection: Prevent techs and clients from accessing each other’s real phone numbers.