Field Service Booster is a software solution designed to enhance the capabilities of Salesforce Field Service. It empowers organizations to transition from reactive to proactive service approaches, enabling them to build customer loyalty through connected service experiences. The software increases productivity by equipping agents with the right tools and relevant work-order data, preparing them for every service dispatch.

Key Features

Territory Holiday Management Manages holidays for different service territories

• Prevents scheduling during holidays
• Ensures appropriate resource allocation

Service Crew Skill Management Optimizes crew assignments based on skills

• Matches crew skills to job requirements
• Improves service quality and efficiency

Enhanced Location and Work Order Accessibility Provides better visibility of work orders and locations

• Shows work orders in location context
• Improves dispatching and routing

Inventory Management Streamlines product management for work orders

• Displays products on work orders
• Facilitates better resource planning

Opportunity to Work Order Creation Bridges sales and field service operations

• Converts sales opportunities to work orders
• Enhances cross-departmental collaboration

Benefits

Increased Productivity Empowers agents with the right tools and data

• Prepares agents for every service dispatch
• Streamlines work order management

Improved Customer Loyalty Delivers connected service experiences

• Enables proactive service approaches
• Enhances overall customer satisfaction

Customizable Utilities Adds capabilities to existing Field Service implementation

• Allows customization according to specific requirements
• Adapts to various business needs