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Field operationsKraken

Increase operational efficiencies, cut costs, and provide excellent customer experiences.

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Vendor

Kraken

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Company Website

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Transform your field operations

Deliver excellent experiences for your field technicians and customers

Support the growth of low carbon technology

Improve and scale the installation and maintenance of smart home energy assets, including EVs, smart meters, solar, heat pumps and batteries with technology that, streamlines your operations, helps technicians work efficiently and provides a seamless customer experience.

Simplify your field tech

One platform allows for enhanced workforce management, scheduling, service orders, dispatch, contract management, customer service, and integrations into customer operations with Kraken.

Smarter job planning

Advanced scheduling and route optimization means you can match the right technician to the right job based on skills and location, shortening travel times and improving their experience.

Boost mobile productivity

Technicians get focused task assignments, access to all job-relevant information and can easily record progress in one place. Helping them complete jobs on site and work more efficiently.

Provide a seamless customer experience

With smart scheduling your customers can book their own appointments for a time that suits them, and be kept up-to-date on a jobs progress from booking to completion.

Offer excellent customer support

All job information is available to your customer service teams so they have everything they need to offer great service throughout a job.

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