Overview

Field First is Totalmobile’s fully integrated field service management (FSM) platform designed to streamline operational planning, delivery, and analytics for field teams. Built on a unified data platform with embedded AI and intelligent reporting, it eliminates paper processes, centralises data, and boosts operational efficiency across work orders, workforce deployment, asset management, and service performance. The platform supports continuous improvement with regular updates and flexible modular capabilities tailored to industry needs.

Features and Capabilities

Core Platform Principles: Field First is underpinned by core technology principles that ensure quality, scalability, security, and innovation: AI, UX, SaaS, Integration, Low‑Code/No‑Code, Security and Data.

Platform Capabilities:

• Asset Management: Centralised digital asset register with life‑cycle tracking, compliance, and maintenance planning.
• Job Management: Comprehensive control of work orders, job coordination, stock and subcontractor management.
• Dynamic Scheduling: Automated allocation of the right resources with real‑time adjustments for changing priorities.
• Mobile Working: Field‑ready mobile access to job details, updates, instructions and data capture tools.
• Workforce Rostering: Flexible shift planning, rostering and compliance across roles, industries and complex shift patterns.
• Field Service Intelligence: Unified analytics and reporting enabling data‑driven decisions and performance insights.
• Lone Worker Protection: Safety‑focused tools with alerts and support for remote personnel.

Benefits:

• Increased operational visibility across field activities.
• Reduced manual processes and improved real‑time coordination.
• Enhanced customer service delivery and staff productivity.
• Modular design supports tailored adoption across sectors.