Feedback Link is a feedback and review‑generation platform designed to collect customer sentiment across multiple channels and convert satisfied customers into public promoters. It helps businesses route negative feedback privately, gather testimonials, display social proof through website widgets, and run customizable surveys. The system supports embedding survey links on websites, QR codes for physical locations, email and SMS distribution, collaboration features, multilingual setups, and custom domains. It also allows automatic follow‑ups and provides a centralized dashboard for reviewing feedback, organizing locations, and tracking responses.

Key Features

Review & Testimonial Collection Collects customer reviews on platforms like Google, Facebook, Trustpilot, and generates private testimonials for websites.

• Encourages promoters to leave public reviews
• Routes detractors directly to the business for private resolution

Survey & Poll Tools Customizable surveys for gathering broader customer insights.

• Supports multi‑question formats
• Works through email, SMS, QR codes, or website embed

Social Proof Display Widgets Provides website widgets such as “Wall of Proof” to showcase collected testimonials and ratings.

• Embeddable on webpages
• Customizable to match branding

Multi‑Channel Collection Captures feedback from web embeds, email invites, text messages, and physical touchpoints.

• Smart routing for promoter and detractor responses
• Easy sharing across channels

Automation & Follow‑Ups Automatically follows up with non‑responders and manages feedback cycles.

• Up to two automated reminder emails
• Supports smooth ongoing collection

Branding & Custom Domain Support Allows branding customization and hosting surveys on custom domains.

• Multiple language packs included
• White‑label module available for agencies

Benefits

Improved Customer Insight Streamlines collection of structured and unstructured feedback.

• Identifies issues earlier
• Helps refine services based on real user input

Enhanced Online Reputation Focuses on turning happy customers into promoters.

• Boosts visibility on major review platforms
• Centralizes testimonials for marketing use

Better Complaint Management Ensures unhappy feedback is directed privately.

• Protects public reputation
• Lets teams resolve issues faster

Operational Efficiency Automates survey distribution and follow‑ups.

• Reduces manual workload
• Ensures continuous feedback collection