Digital tools for better facilities services and operations

Hornbill's Facilities Service Management solution is designed to simplify and enhance the management of facility operations. By automating routine tasks and providing comprehensive tools for managing facility services, it improves operational efficiency and service quality. This solution ensures that facility teams can focus on strategic initiatives while maintaining high standards of service delivery.

Hornbill transforms management of FM services and operations through digital interaction and automated workflows. Stop the phones ringing so your people can focus on providing services and solving problems. Solve issues more quickly and decisively. Automate facilities workflows so your people can focus on strategic FM projects that make a difference.

Features

• Web and mobile portal reduces inbound calls by up to 90% and improves the employee experience.
• Centralized work order management gives your team complete visibility of all outstanding work orders. Work orders are guided by workflows to ensure efficient and timely action.
• Financial tracking. Detailed capital and operational cost tracking—including support costs, warranties, and sub-contractors—help you make better decisions.
• Facilities knowledge base assists technicians with rapid closure of work orders.
• Employee transparency. Through the portal, employees can keep track of their requests and issues without waiting in a call queue.
• Manage contracts and maintenance agreements associated with services and assets.
• Employee feedback drives continual improvement of facilities services and the employee experience.