Facebook Messenger for Business allows you to build rich, engaging chats on an app your customers already use. It unifies marketing, support, and sales in one messaging inbox. Engage users across the entire customer journey on Messenger with engaging chats that convert. Set automated rules to reduce cart abandonment, send personalized loyalty campaigns, and answer qualifying questions. Create a pipeline for customer feedback, share updates, and get a 360-degree view of the user base. Send order confirmations, address FAQs, and schedule appointments seamlessly in one inbox. Create powerful two-way chats with rich media like images, videos, and files, and use Facebook Messenger’s smart features to build frictionless experiences that drive long-term loyalty. Enable seamless appointment scheduling with suggested replies, or allow your customers to skip the introductions by automating chats contextually. Convert more leads than ever before with Facebook Ads. Engage users while they research and browse Facebook Ads, reward them with a seamless checkout on Facebook Pay, and be easily available for any questions they may have. Use Facebook Messenger for Business as part of our omnichannel Conversation API.

Features:

• User adoption: Customers are familiar with Facebook Messenger, so why not be a contact in their inbox? Cut through the clutter and extend your reach to an app that is opened 10 times more than emails.
• Respond in real time: Address the mobile-first customer’s needs by automating conversations with chatbots. Hand off only the most advanced requests to a human agent, or set office hours for when you’re available.
• Omnichannel capability: Already using something else like SMS, WhatsApp, or RCS? Manage all your APIs in one integration with our Conversation API. Connect with your existing tools and customize your messaging toolkit.
• Conversational commerce: Chats can help users browse your shop, make a purchase via Facebook Pay, and get an order confirmation alert in the same conversation. Connect with your CRM or an omnichannel API for personalization.
• Convert from ads: Facebook ads help you get noticed. Continue the conversation with your prospects and gain insight across the customer journey.
• Extended reach: Even if your customer loses wi-fi, SMS fallback ensures your message gets delivered every time.
• Loyalty and rewards: Award your VIPs with personalized offers, seasonal sales, and product announcements.
• Actionable analytics: Learn what converts and personalize and enhance the user experience. Stay relevant and learn from your customers.