Overview

Exception-Based Reporting is a module within DTiQ’s cloud analytics platform that continuously ingests POS and operational data, applies AI and analytics to surface outlier transactions, and produces prioritized, customizable alerts and reports for loss prevention, compliance, and operational coaching. It links flagged transactions to video evidence and consolidated dashboards so teams can investigate, track trends by location or employee, and reduce manual review time.

Features and Capabilities

• Core Functionality: Continuous POS monitoring identifies outliers such as high-value voids, refunds, manual price overrides, deleted or cancelled transactions, and repeated employee discounts.
• Automated Alerts: Customizable exception rules and thresholds trigger alerts by type, location, employee, or transaction value; notifications can be tuned to reduce false positives.
• Suspicious Transactions Reporting: Dedicated Suspicious Transactions report summarizes counts and trends over time, enabling measurement of improvements and prioritization of investigations.
• Video + POS Correlation: Flagged transactions link directly to corresponding video clips within the platform so investigators can verify context quickly, reducing travel and time for evidence collection.
• Dashboards & Visualization: Consolidated dashboards show exceptions by region, store, exception type, and staff member; includes trend charts and topline metrics for executive and operational views.
• Customizable Workflows: Allows setting of alert severity, frequency, and reporting cadence; supports weekly or monthly audit reports and integration into remote audit processes.
• Operational Use Cases: Enables loss prevention, compliance verification, employee coaching, process improvement for cash handling, and KPI tracking.
• Scalability & Deployment: Delivered as part of DTiQ’s cloud platform for multi-site operators; designed to scale across franchises and corporate-managed stores with role-based access.