Evidian Self-Service Password Reset (SSPR) empowers end-users to regain access to their Windows accounts and applications without direct IT intervention. This solution is designed to keep businesses operational by allowing users to reset forgotten or locked Windows passwords through intuitive web portals or directly from the Windows login screen. It offers a variety of secure authentication methods, including answering pre-defined security questions, using a one-time password (OTP) via email or SMS, and employing a challenge-response mechanism. The Evidian SSPR also integrates with the Evidian QRentry App for QR code scanning, providing an offline password reset capability. The system generates comprehensive audit trail reports, detailing who requested the reset, when, and from where, ensuring compliance and security. By automating password resets, Evidian SSPR significantly reduces helpdesk costs and frees up IT resources, leading to a rapid return on investment and increased user productivity.

Features & Benefits

• Online and Offline Password Reset: Allows users to reset Windows passwords whether connected or disconnected from the network.
• Multiple Authentication Methods: Supports security questions, OTP via email/SMS, QR code scanning with Evidian QRentry App, and challenge-response mechanisms.
• User Autonomy and Productivity: Empowers users to resolve password issues independently, minimizing downtime and improving efficiency.
• Reduced Helpdesk Costs: Significantly lowers operational expenses by automating a common IT support task.
• Comprehensive Audit Trails: Provides detailed logs for compliance, security monitoring, and accountability.