Overview

TicketManager is a comprehensive event and ticket management platform built for companies that use live-event access—such as sports games, concerts, or hospitality—to engage clients, partners, or employees. With its SaaS-based system and service support, TicketManager enables businesses to automate the entire lifecycle of guest experiences: from allocating tickets, sending branded invitations, managing RSVPs, handling on-site check-ins, issuing credentials, through to post-event reporting and ROI measurement. The solution helps companies maintain full control over their entertainment assets, ensure compliance, and prove the business value of every event spend.

Features and Capabilities

• Guest Management:
  • Personalized invites: Send on-brand, customized email invitations for events.
  • Registration & check-in: Manage guest RSVPs, check-ins, and create event-specific web pages for a seamless experience.
  • Data capture: Collect guest information securely, without long or cumbersome forms.
  • Reporting: Generate detailed post-event guest reports to analyze engagement and ROI.
• Credentialing & Access Control:
  • Application approval: Review and approve credential applications (media, vendors, VIPs) via a user-friendly system.
  • Badge production: Create custom badges with photo upload and assign access levels.
  • On-site management: Streamline badge pick-up, health checks, and critical communication with attendees.
• Compliance & Audit Protection:
  • Role-based allocation: Define who can request, approve, and distribute tickets, with granular permission control.
  • Audit-ready reporting: Real-time dashboards and custom reports help ensure ticket spend is defensible and aligned with compliance policies.
• Integration & Automation:
  • CRM integration: Manage tickets and events directly within CRM workflows.
  • Email & Expense Tools: Works with Microsoft Outlook and Concur for unified request, approval, and expense tracking.
  • Ticket Resale: Sell unused tickets in a controlled, compliant manner to maximize value.
• Analytics & ROI Tracking:
  • Instant ROI reports: Measure the business outcomes of ticket use (who attended, why, and value generated).
  • Scan data integration: Combine scan reports with internal data for deeper insight.
• Service Support:
  • Full-service fulfillment: Handle ticket shipping, storage, and logistics on behalf of your company.

- Expert team: Dedicated customer service and event management specialists support your in-house staff.