EasyVista Service Manager is an AI-enhanced ITSM platform that automates IT processes, reduces costs, and boosts service efficiency.
Vendor
EasyVista
Company Website
EasyVista Service Manager is a comprehensive, cloud-based IT Service Management (ITSM) solution designed to streamline and automate IT operations. Built on ITIL best practices and enhanced with artificial intelligence, it enables organizations to transition from reactive to proactive IT management. Key features include incident, problem, change, and service request management, all integrated within a unified platform. The solution offers customizable, no-code workflows, AI-driven automation, and integrated asset management for complete visibility into IT assets. With native integrations to tools like EV Discovery and EV Observe, EasyVista breaks down silos, enhances cross-functional collaboration, and supports enterprise-wide digital transformation. Its user-friendly interface and scalable architecture make it suitable for organizations aiming to improve IT maturity, reduce operational costs, and deliver superior service experiences. Features:
- Comprehensive ITIL and ITSM Processes: Supports key ITSM processes like incident, problem, change, and service request management, aligned with ITIL best practices.
- AI-Driven Automation: Automates tasks, improves decision-making, and enhances service responses using AI and machine learning.
- Customizable Workflows: Offers no-code workflow configuration to fit unique organizational IT processes.
- Integrated Asset Management: Provides full visibility of IT assets with automated discovery, inventory management, and dependency mapping.
- Native Platform Integration: Seamlessly integrates with EV tools for asset discovery, support, monitoring, and automation.
- Self-Service Portal: Empowers end-users with intuitive, customizable self-service portals to reduce IT support demand.
- Knowledge Management: Organizes and delivers relevant information to IT teams and users, promoting faster incident resolution.
- Advanced Reporting and Analytics: Offers robust analytics tools and reporting features to track performance and optimize IT service delivery.
- Mobile Accessibility: Ensures IT services are accessible on-the-go through mobile-friendly interfaces.
- Security and Compliance: Adheres to industry standards and regulations to ensure data security and compliance.