EV Self Help is EasyVista’s self-service software designed to redefine user support experiences. It leverages the flexibility of a CMS, empowering teams to design and deploy adaptive support resources across IT and beyond. Unlike static portals, EV Self Help scales and evolves to meet unique needs, making it an invaluable tool across departments and use cases. With a powerful design studio and configurable workflows, EV Self Help reduces support workloads, accelerates resolutions, and enhances the end-user experience with fast, intuitive solutions delivered right where they’re needed. It provides users with instant access to answers wherever they are, improving consistency and accessibility. With the premium connector for Microsoft Flow, it can integrate with third-party applications like Microsoft Teams, Salesforce, and EasyVista Service Manager.

Features:

• Configurable Knowledge Management Studio: Build interactive knowledge flows with an intuitive drag-and-drop studio
• Omnichannel Knowledge Distribution: Deliver knowledge and support across IT portals, HR portals, customer service platforms, and applications
• Service Bots for Automated Guidance: Provide users with conversational, AI-driven support
• Advanced Usage Analytics: Track how your users interact with self-help resources
• Enterprise-Ready for Scaling Support: Scale easily to accommodate expanding teams and service areas