EasyVista Digital Experience Monitoring (EV DEM) is a comprehensive solution designed to offer IT teams deep visibility into real user experiences. By combining Real-User Monitoring and Synthetic Transaction Monitoring, EV DEM captures live user interactions and simulates user journeys to proactively identify potential issues. This dual approach enables organizations to trace problems back through the IT infrastructure, whether stemming from network glitches, application errors, or device malfunctions. With universal application support and user-centric metrics, EV DEM ensures enhanced stability, reliability, and faster issue resolution, often before users are affected. Its proactive monitoring capabilities help maintain optimal performance and deliver flawless digital experiences across various environments.​ Features:

• Real-Time User Interaction Monitoring: Captures live data from actual user sessions for immediate visibility into user experiences.​
• Synthetic Transaction Monitoring: Runs pre-scripted scenarios to detect potential issues before they impact users.​
• Universal Application Support: Compatible with multiple environments, ensuring broad coverage across various applications and services.​
• Enhanced Stability and Reliability: Utilizes advanced algorithms to maintain reliable monitoring scenarios and accurate data collection.​
• User-Centric Metrics: Tracks key performance indicators such as session duration and page load times to assess user satisfaction and application performance.​
• Proactive Issue Detection: Identifies and addresses problems before users are affected, reducing downtime and improving service quality.​
• Root Cause Analysis: Traces issues back through the IT infrastructure to pinpoint the underlying causes, facilitating faster resolution.​
• Seamless Integration: Integrates with existing ITSM tools and workflows to enhance overall IT operations and service delivery.