eTRACK+ is a cloud-based workflow management and business process automation platform designed specifically for the utilities sector. It enables utilities, regulators, and energy service providers to automate, centralize, and streamline the administration of complex programs such as energy efficiency, demand-side management, distributed energy resource (DER) interconnection, community solar, rebate tracking, and permit management. The platform features a drag-and-drop BPMN workflow designer, customizable data models, and omnichannel data capture, allowing organizations to digitize and optimize their unique processes. eTRACK+ supports document management, full-text search, and advanced reporting, and provides tools for real-time collaboration, notifications, and approvals. Its scalability and configurability make it suitable for a wide range of utility programs, improving operational efficiency, data accuracy, and customer satisfaction by reducing manual effort and expediting program delivery.

Key Features

Drag-and-Drop Workflow Designer Visual tool for creating and customizing process flows.

• BPMN-based workflow design
• Supports nodes, gateways, events, and flows

Custom Data Models & Omnichannel Data Capture Flexible data structure and input options.

• Configure data models for any program
• Capture data from multiple channels

Document Management Centralized handling of program documents.

• Templatize and auto-generate documents
• Link documents to specific applications

Full-Text Search & Reporting Advanced data retrieval and analytics.

• Deep search across all data attributes
• Custom report model designer

Automated Notifications & Approvals Streamlines communication and decision-making.

• Personalized emails and platform notifications
• Automated and manual workflow overrides

Integration & API Support Connects with third-party systems and applications.

• Lookup and update data in external systems
• Real-time data exchange

Benefits

Increased Operational Efficiency Automates manual processes and centralizes data.

• Reduces processing time and errors
• Enables faster program delivery

Enhanced Program Visibility & Control Provides a single source of truth for all program data.

• Real-time tracking and reporting
• Improved compliance and auditability

Scalability & Flexibility Adapts to diverse utility programs and requirements.

• Configurable workflows and data models
• Supports a wide range of utility use cases

Improved Customer and Stakeholder Satisfaction Faster approvals and transparent processes.

• Expedites rebate and permit processing
• Enhances communication with customers and partners