eReferrals provides a comprehensive digital referral solution designed to connect clinicians to a wider community of referral sources and recipients. Primary care providers gain secure and streamlined access to an online, searchable directory of specialists and service providers. The platform integrates seamlessly with existing electronic medical records (EMR) systems, such as PS Suite, and can connect to Hospital Information Systems (HIS), Caredove, and provincial platforms like CHRIS. It embeds clinical best practices and guidelines directly into forms, ensuring appropriate referrals and improving adherence to standards. The system simplifies follow-up and communication, establishing a trusted solution for practitioners. The solution significantly enhances clinical efficiency by reducing the time required to dispatch, receive, and confirm referrals, potentially shortening turnaround times from 68 hours to 23 hours. It also increases accuracy by incorporating built-in completeness checks, which helps eliminate avoidable errors and can reduce unnecessary referrals by over 10 percent. The platform offers an expansive network, allowing providers to broaden their scope by accessing a wide range of professionals and facilities through a web-based, searchable directory that enables discovery by location, services, and wait times. Furthermore, eReferrals is intelligent and data-driven, integrating evidence-based clinical guidelines into its forms to enhance practice and provide administrators with valuable insights into referral volumes and accepting sites, facilitating system-level improvements and reduced wait times. Automated patient notifications keep patients informed of their referral status, allowing electronic appointment confirmation, saving staff time, and reducing no-shows. The Ocean eReferrals Network, operated by the Think Research Consortium, serves as a cohesive database for electronic referrals, notably in Ontario, supporting various system and regional support models, including central intake. Over 4,000 primary care providers, clinical specialists, and service providers utilize the program, having processed over 1 million successful referrals.

Features & Benefits

• Clinical Impact & Efficiency
  • Greatly reduces the time to dispatch, receive, and confirm referrals, significantly shortening turnaround times. It also increases accuracy by eliminating avoidable errors with built-in completeness checks, reducing unnecessary referrals by more than 10 percent.
• Expansive Referral Network
  • Broadens the scope for providers by offering access to a wide range of primary care physicians, specialists, and diagnostic imaging centers through a web-based, searchable directory. Providers can be discovered by location, services, and wait times.
• Intelligent & Data-Driven Insights
  • Enhances practice by integrating evidence-based clinical guidelines into eReferrals forms, improving the appropriateness of referrals and adherence to best practices. Administrators gain new insights through analytics on referral volumes and accepting sites, leading to reduced wait times and system-level improvements.
• Broad System Compatibility
  • eReferrals can be managed through leading primary care EMR systems, including PS Suite, and connects to HIS systems, Caredove, and provincial platforms such as CHRIS.
• Dynamic & Smart Referral Forms
  • Forms prepopulate with EMR information and offer bi-directional communication and file attachment within the referral, providing a single source of referral knowledge.
• Automated Patient Notifications
  • Automated alerts keep patients informed about their eReferral status, allowing them to confirm appointments electronically, which saves staff time and reduces no-shows.