Automated Accounts Receivable Credit and Collections Management

Accounts receivable is one of the largest business assets and the most accessible sources of working capital. Yet most businesses fail to manage receivables effectively—resulting in back office inefficiencies, higher Days Sales Outstanding (DSO), and slower cash flow. 

Epicor Cash Collect scales up your AR collections capacity, helps your team optimize credit decisions and resolve invoice disputes faster to unlock cash flow.

Epicor Cash Collect empowers AR teams with productivity tools, helping them to focus on customer calls with everything they need in one place—who to call, when, and why.

• Reduce Days Sales Outstanding (DSO): most companies realize a 20% reduction in past due receivables, meaning they are paid an average of 9-12 days faster
• Increase working capital and decrease cost of credit: Every $1 million in sales may cost a business $40,000 annually in interest. Diminish the risk of bad debt write-offs.
• Increase back office efficiency: Automate 90% of customer communications on invoice aging or reminders and use a customer self-service portal.

Features

• AR Sequencing - Configurable rule-based engine that automatically initiates customer communications and assigns team activities to optimize on-time payment - Activity Management gives collectors productivity tools for their next best activity, a 360-degree view of customer, credit management, and dispute resolution
• Account Management - Promise to pay/broken promises - Account management and reporting - Automated internal email alerts and reports - Dispute management and escalation - Projected cash receipts based on history - Auto-close activities
• Customer Self-Service - Online account access for customers to access and pay invoices, manage disputes and promises - ACH, EFT, and credit card payments - Keep all your customer documents in one place so they can self-serve their access to them - Use the digital workspace to communicate and collaborate with customers
• Document Creation - Give customers access to key documents via email and customer portals - Documents can be stored in Epicor Cash Collect at both the account and invoice level - Store general documents such as contracts and credit reports against the account and store individual proof of lading, purchase orders and other supporting documents against a specific invoice - Data sync can pull your documents from your internal storage into Epicor Cash Collect
• Team Management - Credit teams and reporting hierarchies - Assigned users/team management - Assigned accounts/advanced rules/work queues - Embedded support portal with knowledgebase, tutorial videos, and user community
• Customization - User defined fields - User-defined activities - Customizable email templates
• **Online Help: **Embedded support portal with knowledge base, tutorial videos, and user community
• Telephony Integration: - Integrated Voice Response - Automate inbound and outbound phone conversations - Recorded calls saved as .wav files - Conversations can be automatically transcribed for full text search - Automated virtual attendant allows customers to call in to check their balance, review open invoices, check on payments or to speak with a credit representative
• Advanced Workflow - 5+ best practice workflows on top of the core product - Customizable workflows - Advanced alerts - Exclude specific invoices from automation based on dispute management

Benefits

• **Put Your Accounts Receivable on Autopilot: **Epicor Cash Collect automates and streamlines the credit management and collection process in your business. Save tremendous work time by automated customer communications. - Workflow-driven customer communications - Define what’s next best action - Send automatic reminders to customers - Customer self-service options
• **Increase Collection Effectiveness: **Give a sophisticated and efficient tool into the hands of your AR credit managers. Collectors will boost their efficiency with a solution that analyzes invoicing and payment data and helps them do a better job in shorter time! - Invoice presentment - Transcribe calls to searchable texts - Invoice dispute management - Cash forecasting and reporting
• **Enjoy a Rapid ROI with Cash Collect: **Digitize your collections processes and benefit from the advantages that a cloud-based, modern, easy-to-use software can bring to your business. Cash Collect is easy-to-learn, the implementation is tailored to the size and business of your company, and your AR teams can start saving time and money as soon as the system is live. - Powerful, cloud-based, industry-leading solution for credit management - Simplified startup and rapid ROI - Cloud-based service running in a web-browser, available anytime from anywhere - Integrated with major Epicor ERP platforms such as Kinetic, Prophet 21, Eclipse