Envoy Virtual Front Desk enables organizations to provide on-the-go workplace assistance to employees and visitors across multiple locations. It allows for remote staffing of unattended entries, securing offices, and supplementing existing staff, ensuring coverage during off-hours. Key features include video intercom for instant visitor connections, notifications via SMS, email, Slack, or Teams, and a comprehensive call log for tracking performance. The system supports multiple time zones, provides call transcripts for understanding common requests, and offers mobile app flexibility for on-the-go support. It integrates with Envoy Visitors for enhanced security, incorporating screening steps like invite approvals and ID verification. The solution streamlines vendor management and provides seamless employee support, improving the overall workplace experience.

Features & Benefits

• Remote Assistance
  • Provides remote support and oversight across multiple locations.
• Video Intercom
  • Instantly connects visitors with remote representatives via video chat.
• Notifications
  • Alerts designated Slack or Teams channels of incoming calls.
• Call Log
  • Provides insights into call volume and answer rates for staffing adjustments.
• Off-Hours Coverage
  • Offers support across multiple time zones and after-hours.
• Transcripts
  • Provides call transcripts for understanding common assistance requests.
• Mobile App Flexibility
  • Allows employees and visitors to connect with remote staff on-the-go from the Envoy mobile app.